I follow the setup steps and turn the mouse off, unplug the USB cable, plug in the adapter & receiver, then turn the mouse on, and nothing. I fart around in G Hub, and there's nothing there. The cleaners ordered them and had them shipped to my house.Īfter I receive it (I'll leave out the part about USPS delivering to the wrong address and marking it as delivered), I plug it in.and nothing. I found a nice seller on eBay who was selling both the adapter and the G903 Lightspeed receiver. I'm disappointed that Logitech didn't mention this as an option in the support ticket. So I did some more digging in this subreddit, and found several posts saying that you can use any of the Lightspeed receivers. I immediately replied asking what the estimated price would be, waited 3 days to receive " I've tried checking it with our Back Office and we are sorry to inform you that we do not have an estimated price for the receiver and the receiver adapter. The estimated time of its availability will be after 3 - 4 weeks. I immediately sent it back, wait five days, only to receive " We are sorry to inform you that the receiver for this mouse is not yet available in our Spare Parts Store and Replacement Inventory. They also asked for a bunch of information that was already listed on my account or My Products, including model, serial number, name, address, telephone, etc. Wait 2 days, and I get a form letter that they're directing all technical support queries to email & chat support. I specify that I needed the adapter & Lightspeed reciever for a G502, tying the request to my mouse under My Products. I opened a ticket with Logitech and they were spectacularly useless. Searching the support site yielded nothing, and even when I went to the spare parts picker that I found from an old post on this subreddit ( ), there's jack-all available for the G502 Lightspeed. I go looking for spare parts for the G502 Lightspeed on Logitech's site, and zip, nothing, nada. Big shout out to Maid Brigade of Portland. They immediately offered to replace the parts. I contacted the company, but they had already emptied the canisters. I can only assume that the adapter & Lightspeed receiver had been vacuumed up. I posting to condense/collate information from multiple posts & sources, in case anyone ended up in the same boat, having lost the Lightspeed receiver and adapter.Ī couple of weeks ago, after a visit from the cleaning crew, the USB cable had been knocked off my desk and was missing the USB to Micro-USB Extension Port & Lightspeed receiver. You need to use this separate utility, the functionality doesn't exist in the regular Logitech G Hub. Once you get the Lightspeed receiver (and adapter if needed), use the Logitech Connection Utility to pair the G502 Lightspeed to the new Lightspeed receiver.The USB to Micro-USB Extension Port also isn't specific to the G502.I purchased a receiver for the G903 Lightspeed off eBay. You can use any Lightspeed receiver, it doesn't have to be the one for the G502 Lightspeed.
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